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Domestic and International Shipping and Delivery Policy

Order Placement and Process:
– For Domestic Customers, ordering standard products is simple through our portal, where prices are readily available. In case there are no listed prices for products, please send an email to to initiate your order.
– If you’re an International Customer, please commence your order by emailing

Delivery Schedule:
– We strive to ensure timely delivery for all our customers. For Domestic orders of standard products, we typically ship within 2 working days after techno-commercial clearance. However, occasional delays may occur due to supplier availability or unforeseen circumstances.
– International orders of standard products are dispatched for customs clearance within 2-5 working days after techno-commercial clearance. Please be aware that international orders may experience longer delivery times due to customs procedures and international shipping. Your patience is appreciated, and if you have concerns, please feel free to contact us.

Order Tracking:
– Domestic customers will receive regular updates on their order processing via their registered email. For any assistance, our customer support team is available at or by phone at +91 9033004802 during our working hours, Monday to Saturday, Indian Time 9:30 AM to 6:00 PM.

– International customers will receive export order dispatch details via their registered email. To ensure timely and secure delivery, we collaborate with reputable courier and forwarder agencies. For any assistance, please contact, call +91 9033004802, or message us on WhatsApp at Our support hours remain the same: Monday to Saturday, Indian Time 9:30 AM to 6:00 PM.

Handling Issues:
– Should you have concerns about the dispatch status, please reach out to our customer support team at for Domestic customers or for international orders. Alternatively, you can call us at +91 9033004802. We are committed to informing you of any delays beyond 5 days via email or phone.

– If you suspect that a product is not in good condition or if the packaging is damaged or tampered with, we kindly request that you refuse delivery. In such cases, please contact our customer care number at 9723304808 (10:00 AM to 6:30 PM, Monday to Saturday, Indian Time) or email, mentioning your order reference number. We will make every effort to ensure a replacement delivery is promptly arranged.

Invoice Copy:
– Please be advised that invoices will always be included with shipments for customs and documentation purposes.
– If you do not receive the invoice copy with your shipment, our customer care team is ready to assist you. Please contact us at +91 9723304808 (10:00 AM to 6:30 PM, Monday to Saturday, Indian Time) or email, and mention your order reference number.

Payment Options for International Orders:
– For Domestic customers, we offer secure payment processing through our e-commerce portal. Accepted payment methods include credit card/debit card payments, net banking, UPI, and NEFT/RTGS for your convenience.
– For export orders, the preferred payment method is TT (Tele Transfer). In some cases, we may provide payment details for PayPal or debit/credit cards through email conversations with our international customers. We prioritize your privacy and security, and therefore, we do not store any card information. All transactions are conducted through authorized and secure payment gateways, including Razorpay and Paypal. For more details, please refer to our Privacy Policy.

Cancellation and Returns for International Orders:
– International customers can cancel standard product orders by contacting our customer care at or by calling us at +91 9033004802. Please note that special products made to order cannot be canceled.
– Standard product orders can be canceled before dispatch by reaching out to our customer support team at Special Products made to order are not applicable for cancellation. For detailed information on returns and exchanges, please review our Returns Policy.
– In the event that you encounter an issue with your product after the return policy period, our Customer Care team is ready to provide support. Feel free to reach out to us at

Language and Currency for International Orders:
– Our customer support is available in Hindi and English to assist international customers.
– While all prices for international orders are initially displayed in Indian Rupees (INR), we offer product prices in USD, EURO, and GBP through email conversations with our international customers, providing added flexibility.

Legal Compliance:
– At, we are committed to complying with international trade laws and regulations. To ensure a smooth delivery process, we encourage our international customers to familiarize themselves with their country’s import regulations.

Last Updated: [27th Sep 2023]
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